Quality Assurance

The definition of quality control at GFS Building Maintenance is the mechanism used to evaluate and regulate building maintenance standards under any given set of specifications. Quality control has meant implementing the necessary controls: Controls of procedures, product knowledge, equipment, and standard practices that ensure the delivered service product meets, and in most cases exceeds, the contract specifications. All GFS Maintenance Programs are designed to instill confidence that our services meet contractual requirements. GFS knows that quality control represents those actions which provide measurements that regulate the overall characteristics of required and specified service.

GFS established its Quality Control Department in 1979. This department reports directly to the President, and critically evaluates all GFS performance levels. The constant on-site Quality Control Department inspections result in consistent specification and contractual performance of the operations. Quality Control personnel take an active role in evaluating our services ON SITE. Their formal training and job experience allows them to spot “potential” problem areas before they develop and implement remedial programs that ensure program quality meets GFS’s standards. Quality Control reports are evaluated on a strict rating system designed to guarantee all maintenance program’s performance. We know minor deviations will occur but will never be the norm. When minor deficiencies do occur, we immediately schedule the corrective actions required.

In addition to scheduled inspections, GFS Management and Quality Control Inspectors drop-in on all work sites on a random pattern to further guarantee consistent performance according to specifications.

The Quality Control reports are developed and evaluated independently from operations management reports but are cross referenced to those reports as a further measurement of the supervisors’ familiarity with the work habits of their crews. All corrective action plans must be confirmed in writing by a member of the Regional Support Team and authorized by the Operations Manager before receiving the Quality Assurance Director’s signature for approval and implementation of the plan